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Kohls holiday sales Complaint - Confirmed item "sold-out". No help from customer support.
Kohls holiday sales Complaint

Kohls holiday sales Complaint

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Confirmed item "sold-out". No help from customer support.


We purchased the Paw Patrol Lookout Playset with 6 Pup Figures during the Black Friday Sale. The ad said that items were while supplies last online and in store. This is the first item my son has ever asked for and the only thing he has asked for for Christmas. We decided our best option was to order online. In our experience with online shopping, websites update instantly, sometimes even while you are trying to check out. Otherwise, I would expect there to be some sort of disclaimer. We ordered and received an email confirmation at 1:48 am. I thought that meant that we had purchased the item. We had also added an outfit by Carter's in order to reach the total amount needed to receive free shipping.

Thus evening ar 9:17 (20 hours after our confirmation email was received) we got an email stating that the Paw Patrol toy was out of stock and would not be shipped.

My husband called customer support to find out what was going on. He was told that the website takes 48 hours to update, so there was no guarantee that the item was in stock. BUT we could not cancel the other item. This basically seems like a scam to make money on an item we didn't really want. They told us we can take the clothing to a store to return it after we receive it. We dont have a Kohl's within am hour of our home. We can now not purchase the toy my son asked for.

To make matters worse, the customer sales rep took the time to complain to us about her lack of holiday shopping and to try to make us feel bad for her by telling us about her husband's unexpected death over the summer. I'm sorry that happened to her, but it has nothing to do with our issue and is unprofessional to give that information when we didn't want or need to know it.
Long story short, they could do nothing to get us the item and also do nothing to cancel the other portion of the order. NO help in any way. We will NEVER shop at Kohl's again. Every time we have in the past has been a hassle, and this time was nothing but a disappointment.


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